AI for Retail & D2C Operations
Orders, stock updates and customer questions handled across your store systems, sheets and WhatsApp without anyone re-typing them.
What we build
Multi-store retailers and D2C brands run on a patchwork: orders arrive on the website, marketplaces and WhatsApp; stock lives in the ERP and a few spreadsheets; customers ask the same order and product questions all day. We build agents and automation pipelines that connect those pieces, answer routine queries, and flag only the exceptions to your team.
- Order intake from WhatsApp, email and forms
- Customer order-status and product Q&A
- ERP ⇄ sheets ⇄ WhatsApp data sync
- Stock and exception alerts
- Dashboards for the ops team
Scoped small. Shipped fast. Proven live.
Map one workflow
A 30-minute call, then a short session with the team that runs it today. We note every step, exception and tool it touches.
Build on your stack
We connect the agent or automation to what you already use (ERP, Tally, sheets, WhatsApp, email), with a person approving where it matters.
Go live and measure
It runs on real work within weeks, every action is logged, and we count the hours it saves before suggesting anything else.
One version of every order. No more copying it between three tools.
What you get
Questions, answered straight.
What can AI automate in retail operations?
AI can automate the high-volume, rule-based work in retail operations. The best first targets are order intake from WhatsApp and email, order-status questions, product and catalog questions, and syncing order and stock data between the ERP, spreadsheets and messaging tools.
Will customers know they are talking to AI?
That is your decision. Agents can answer routine questions directly and hand over to a person for anything sensitive, and your team can see the full conversation.
Does AI replace our current store or ERP software?
No, Joistic connects the tools you already use rather than replacing them. Your store software and ERP stay in place, and the agents and pipelines work between them.
Ruhe India
Company-wide AI search across their documents and catalog, so every document and SKU is instantly answerable.
See all our work →Sharper operations. Smarter teams.
Let's build yours.
Start with one workflow and see the results before you expand.
Not ready for a call? Send us a short brief and a founder will reply within one working day.